MC SHUTTLES AND TOURS believes in assisting and accommodating its clients in the most convenient way possible, and therefore has a liberal cancellation and refund policy. Under this policy:
- Any cancellation of reservations must be made in writing by email only.
- Clients are entitled to a 100% refund of their reservation, with no cancellation fee, for cancellation requests made prior to 24 hours prior to their pick-up or departure time.
- A 25% cancellation fee applies to cancellations made 24 hours or less prior to pick-up or departure time.
- If you do not show up 30 minutes after your pick-up time (60 minutes for international arrivals requiring customs clearance), if you have not met the driver or have not contacted us by phone or email, you will be charged for the entire reservation. To avoid a refund for no-show, please do not leave your place without contacting us.
- Any changes (e.g. flights, delays, pick-up address and time, number of passengers or luggage) to the transfer details must be communicated to our office prior to your travel date and will not take effect until confirmed by us.
- Both the customer and we have the right to terminate any service agreement for any reason, including termination of services already in progress.
- No refund will be offered where a service is deemed to have commenced and is, for all intents and purposes, in progress. Any monies paid to us that constitute payment for the provision of unused services will be refunded.
- We accept all commonly used methods of payment, including credit card (American Express, MasterCard, Visa), debit card, bank transfer.
- We are committed to protecting your privacy. Authorized company employees, on an as-needed basis, only use information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Please contact us with any special requests or inquiries you may have.